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Description - It is important to create a common and scalable set of project management processes to be used across all projects. However, setting up the standard processes is one thing – ensuring that the processes are actually followed is another thing. The purpose of this session is to describe how project governance is used to ensure that project teams actually follow the standard processes.

Description - To improve your skills and capabilities or to create a career plan for yourself, the first thing you need to do is to take a close look at yourself. Use this evaluation process and checklist to help you evaluate most anything, , , even your IT organization.

Get two sessions and save! Purchase both the Applying Project Governance and IT Self Evaluation Checklist sessions and save 25%!!

Description - Prioritizing projects if often more art than science. Put 20 IT managers in the room, give them the same information and ask them to prioritize a list of 50 projects and you will receive 20 different sets or views of how the projects should be prioritized.  Use the guide and logic shared in this 20 Minute IT Manager to help you assess the merits of projects so you can give the most important ones high priority.

Description - There are many processes and techniques utilized on projects. However some aspects of project management tend to be more important than others. In this session Tom Mochal explains his five key elements of successful projects. These are the aspects of project management that tend to be critical for all projects.

Get two sessions and save! Purchase both the Five Keys to Project Success and Prioritizing IT Projects sessions and save 25%!!

Description - Support is all about delivering great client service. This 20 Minute IT Manager explores 10 proven ways to improve client service that will result in improving client satisfaction.

Description - Outsourcing project work is more common today than ever. In the past many managers felt that if they outsourced the work, they also outsourced the problems. Most managers today know that this is not the case. Even though you outsource work, you cannot outsource your obligation to make sure the project is progressing smoothly. You need to be proactive in managing the relationship so that there are no surprises. 

Get two sessions and save! Purchase both the Managing Outsourced Relationships and 10 Ways to Improve Client Service sessions and save 25%!!

Description - Staff meetings are probably more important than you realize. IT employees have an insatiable desire for information and to know what’s going on - they want and need to hear from their manager. Staff meetings can be great tools to help you motivate your team, provide training to develop key skills, and to help you keep employees focused on your objectives. Make staff meetings happen and do them well with this simple guide.

Description - Let's face it - many Project Management Offices (PMOs) are not providing true value to their organizations. On the other hand, many PMOs are providing value, but they are not articulating the value to their organization. The result is that the PMOs are considered overhead and are first in line for cutting when budgets are tightened. This session will describe the framework for creating a Communication Plan for the PMO. The Communication Plan will balance fact-based status information as well as proactive and positive marketing messages to emphasize the value of the PMO.

Get two sessions and save! Purchase both the Successfully Market Your PMO and Effective IT Staff Meetings sessions and save 25%!!

Description - At the end of the day the level of client satisfaction is a key measurement that tells you how your IT support services are doing. You need to know some key things like

• Is your IT organization focused on your client’s issues?

• Is your organization responsive to their needs?

• Are you effective in delivering IT support?

A simple survey can give you this insight but only if you conduct your survey the right way. Learn how in this 20 Minute IT Manager session.

Description - Many Project Management Offices (PMOs) get quickly viewed as an overheard organization that is a barrier to the swift completion of projects. Of course, that is just the opposite of what they should be doing. The focus of the PMO should be to help projects execute better, faster and cheaper. The session will show you have to create a run a Value-Add PMO that provides value to projects and to the organization. 

Get two sessions and save! Purchase both the Implementing a Value-Add PMO and Simple Client Survey Can Tell You a Lot sessions and save 25%!!