IT Management

• 12 Secrets to IT Manager Success!

  • Step 1 - Conduct an IT Assessment

  • Step 2 - Determine Capability and Capacity

  • Step 3 - Develop an Action Plan

  • Step 4 - Get Your Projects in Order

  • Step 5 - Put IT Processes in Place

  • Step 6 - Develop an IT Organization Plan

  • Step 7 - Implement Communication Processes

  • Step 8 - Focus your IT Staff

  • Step 9 - Develop an IT Strategy

  • Step 10 - Communicate your IT Strategy

  • Step 11 - Measure Your Results

  • Step 12 - Understand the Financial Situation
     

• IT Business Dis~connect

• 11 Traits of Successful IT Managers

• Fast Start for a New IT Manager

• IT Management Process

• Quick Steps in Developing an IT Strategy

• Maintain an IT Initiatives Portfolio

• Managing a Programming Backlog

• Dealing With an Unhappy Client

• Justifying IT Projects

• Key Measurements in IT

• Improving Programming Quality

• Keys in Selecting a Software Vendor

• Technology Cost Saving Strategies

• Why IT Managers Miss Their Budget

• Cost Savings - Eliminate Paper

• Use Portfolio Management Techniques to Ensure People are Allocated to the Right Work

• Use Facts to Assess the Viability and Effectiveness of Teleworking

• Use a Multi-Faceted Approach to Implement Culture Change

• Key Considerations in IT Assessment

• Change Management Process - Programming

• Develop an IT Staffing Plan

• Use Balance Points to Ensure You Have the Rght Balance of Work in Your Portfolio

• Automatic Escalation Procedures

• Understand the Basics of Agile Development

• Budgeting IT Tips

• Importance of Capital Budgets

• A Case for IT Policies and Procedures

• Manage Client Expectations

Project Management

• Risk Management Overview

• Quality Management Overview

• Value of Project Management

• Fundamental Status Reporting

• Project Estimating Techniques

• Building a Project Communication Plan

• Trouble Signs that Your Project is Behind Schedule

• Develop a High-performing Team

• Techniques To Get Your Project Back On Schedule

• Overview of Metrics Management

• Understanding the Importance of Critical Path

• Defining and Aligning Project Objectives and Scope

• Understanding and Managing Project Issues

• Managing Quality Through Statistical Process Control and Control Charts

• Managing Dispersed Project Teams

• Utilizing Document Management On Your Project

• Define the Work Before You Execute the Project

• Project Management Kickoff Meeting

• Use the Work Breakdown Structure to Identify All the Work Required for a Project

• Use the “Big Three” Documents—Project Definition, Project Workplan, and Requirements—As the Foundation for Your Project

• Project Management Status Meeting

• Scale Your Project Management Processes Based on the Size of the Project

• Use this Model for Gathering Requirements

• Multiple Techniques for Eliciting Requirements

• Consider various alternatives to building your PMO

• Use These Interviewing Techniques Gather Requirements

• Simple Project Management Tools

• Evaluate All Risk Response Options in the Risk Plan

• Establish Processes to Catch Errors as Early in the Project as Possible

• History of Project Management

• Program Management Lifecycle

• Program Management Processes

• Planning for your Program

• The TenStep Project Management Model

People Management

• Quick Tips to Motivate Your Employees

• Take Responsibility for Your Career Development

• Understanding IT Employee Work Behavior is Key

• Dealing With a Difficult Employee

• Preparing to Deliver Effective Performance Plans

• New Hires: Tips to a Productive Start

• Education: a Powerful Motivator for IT Employees

• Learn How to Interview New Project Team Members

• Develop Meaningful Employee Performance Reviews

• Allocating Resources in a Matrix Organization

• How to Attack a Morale Problem on Your Team

• Provide Meaningful Performance Feedback

• Escalate a Performance Problem with a Formal Plan

• Ensure Flextime is Good for the Business as Well as the Individual

Personal Development

• Learn the 360 Degree Review Process

• Processes to Help IT Managers Communicate

• Ten Ways to Build Skills on Your Team

• Utilize Active Listening as the Key to Effective Communication

• Accounting Primer for IT Managers

• Management Model - "Drain the Swamp"

• Cost Savings - Use Experts to Help

• Quick References Saves Time

• Recognize the Difference Between Logical and Emotional Feedback

• Look at Processes, Not People, to Solve Quality Problems

• Cost Savings - Reengineer Business Applications

• Management Model - "Bite the Head of a Frog"

• Transition from Technical Expert to Business Manager

Leadership

• Leadership Examples are Everywhere

• IT Due Diligence Overview

• Elevate Your Management Perspective

• Compare Leading with Managing

• Empowering Your Employees

• Develop an ROI

• Develop Experts and Depth

• Functional versus Operational IT Organizations

• The 3 Threats of Successful IT Management

• Use Self-Managed Teams

• Project Management - Key to IT Credibility

• Maintain Your Personal Ethics

• Learn to Influence Others Without Moving to the “Dark Side” of Office Politics

• Power of Becoming Predictable and Reliable